1.銳新公司的承諾
為確保消費者的利益。如有付款、配送和產品質量問題，廣州銳新觸控科技有限公司負責妥善處理。
2．嚴格的供貨論證
廣州銳新觸控科技有限公司是觸摸電腦一體機,立式觸摸查詢一體機,觸摸液晶顯示器,工業顯示器,開放式觸摸顯示器,觸摸點餐臺，觸摸點歌臺,排隊叫號機,防暴有機玻璃廣告機,液晶電腦電視一體機 ,鏡面防水電視機，液晶電視機，環保PP材質快餐盒等生產廠家。擁有自己品牌、生產大量OEM類產品。
廣州銳新觸控科技有限公司的所有產品都經過了高標準的信譽認證。
3．快速的配送服務
廣州銳新觸控科技有限公司配送時限表：
中鐵快運 2∽4天 全國部分城市
公路快運2∽5天 全國
EMS 2天內2∽3天3∽4天 全國部分城市
速遞送貨上門2∽3天 全國部分城市
配送時限是指廣州銳新觸控科技有限公司收到您的交易款后（款到帳發貨）的實際配送時間。
4．優質的產品質量
與親臨商場選購的商品享受同樣的質量保證。
在廣州銳新觸控科技有限公司購買的產品都是按照國家有關規定，出廠是經過嚴格的檢驗，達到有關產品質量標準的合格產品。
廣州銳新觸控科技有限公司對產品的質量全權負責。
如果出現質量問題，廣州銳新觸控科技有限公司將按照國家規定給與迅速妥善解決。
廣州銳新觸控科技有限公司建立嚴格質量控制制度，防止假冒偽劣產品的銷售。
產品質量投訴電話：020-82302437
售后服務細則
1、 壹年免費保修
客戶所采購之我公司的產品，自購買之日（說明：保修、保換時間是以用戶購買之日計算）起，享受壹年免費保修，終身維護的服務。 保修期內，剩余時間三個月以上的物品修復后繼續享有原保修期；保修期內，剩余時間不足三個月的物品自維修或更換之日起保修三個月。
2、 壹年有限上門服務
客戶所采購之我公司的產品，在正常使用中所出現的硬件故障，在一年內（以產品保修卡日期為準），您將得到我公司指定維修機構提供的免費上門維修服務，此服務僅限于原廠配置的部件（配置清單詳見裝箱單）。
3、 維修響應時間
當您需要提供服務時，我們將在接到維修申請之時起24小時內作出響應。
4、 故障修復時間
在保修期間給您提供服務時，服務人員會在三個工作日內修復，如因個別復雜情況或不可抗因素導致不能在三個工作日內修復，服務人員將與您協商，明確修復時間，最長不能超過十五個工作日內修復。
5、 其他
保換期內產品，確因質量問題引起的故障馬上予以更換，因暫時缺貨無法更換時，經雙方協商，在用戶自愿的情況下，合理調換其他型號產品。
保修期內產品，因維修產品沒有返回本公司而無法返還客戶，經雙方協商，在用戶自愿的情況下，合理調換其他型號產品。雙方協商無法達成一致時，保修周期延長至維修產品返回本公司時為止。
在保修期內，因缺貨確無可調換產品時，雙方可協商處理。
6、 有償服務
超過保修期的我公司產品，我公司可提供有償維修服務并酌情收取一定的維修費用，具體收費分：廣州市(廣州老八區)內，配件費+人工費；廣州市外，配件費+差旅費+人工費。
7、銳新 公司在維修期內不負責提供臨時替代物品。
二、維修方式
1． 裸屏及觸摸顯示器，維修方式以送修、郵寄為主。
2． 觸摸查詢一體機簡單配件出現的故障，經我公司服務人員授權，由客戶自行維修更換。
3． 觸摸查詢一體機重要配件出現的故障，我公司提供上門維修服務。
三、有限責任擔保
（1） 您所采購的產品經我公司維修后，繼續享有對原整機的保修期的承諾。
（2） 您所采購我公司產品時，經銷商給您安裝的一切非廣州銳新公司產品部件，由經銷商自行負擔一切責任，經銷商向您做出的所有額外承諾，我公司不承擔責任。
（3） 當您向我公司要求提供保修服務時，請您出示產品保修卡，如果您不能提供上述資料及憑證，我公司有權不提供保修服務。
四、免除保修義務
為了使您的合法權益受到保護，避免不必要的損失，對于下列原因導致的產品故障、工作異?；驌p壞，我公司不承擔免費保修義務，請您選擇有償服務。
（1）當您所采購的產品超出保修期內；
（2）由用戶使用不當導致我公司產品損壞；
（3）由用戶使用非我公司設備原因導致產品損壞；
（4）由非我公司提供的系統軟件、病毒等故障導致我公司提供的硬件或應用軟件損壞；
（5）未經我公司許可由客戶自行拆卸、改動我公司硬件及軟件產品造成損壞；
（6）由于用戶二次運輸所造成的外觀及內部設備的破損；
（7）自然災害等不可抗拒的外來因素導致我公司產品損壞。
五、特別提示
您應當在產品交接前向貨運公司要求開箱對機器的外觀進行驗收。本產品交接后才發現的運輸問題，推定為由非我公司的過錯造成的。
六、以上售后服務條例，最終解釋權屬于廣州銳新觸控科技有限公司。
為保障每一位用戶的合法權益，同時也為了維護本站的良好信譽，我們將對您的一切投訴和意見認真對待，并盡快將處理結果反饋給您，歡迎廣大客戶對本站及其員的服務質量進行監督。同時如遇非工作時間需緊急聯絡時，也請通過電話進行聯絡。
為確保消費者的利益。如有付款、配送和產品質量問題，廣州銳新觸控科技有限公司負責妥善處理。
2．嚴格的供貨論證
廣州銳新觸控科技有限公司是觸摸電腦一體機,立式觸摸查詢一體機,觸摸液晶顯示器,工業顯示器,開放式觸摸顯示器,觸摸點餐臺，觸摸點歌臺,排隊叫號機,防暴有機玻璃廣告機,液晶電腦電視一體機 ,鏡面防水電視機，液晶電視機，環保PP材質快餐盒等生產廠家。擁有自己品牌、生產大量OEM類產品。
廣州銳新觸控科技有限公司的所有產品都經過了高標準的信譽認證。
3．快速的配送服務
廣州銳新觸控科技有限公司配送時限表：
中鐵快運 2∽4天 全國部分城市
公路快運2∽5天 全國
EMS 2天內2∽3天3∽4天 全國部分城市
速遞送貨上門2∽3天 全國部分城市
配送時限是指廣州銳新觸控科技有限公司收到您的交易款后（款到帳發貨）的實際配送時間。
4．優質的產品質量
與親臨商場選購的商品享受同樣的質量保證。
在廣州銳新觸控科技有限公司購買的產品都是按照國家有關規定，出廠是經過嚴格的檢驗，達到有關產品質量標準的合格產品。
廣州銳新觸控科技有限公司對產品的質量全權負責。
如果出現質量問題，廣州銳新觸控科技有限公司將按照國家規定給與迅速妥善解決。
廣州銳新觸控科技有限公司建立嚴格質量控制制度，防止假冒偽劣產品的銷售。
產品質量投訴電話：020-82302437
售后服務細則
1、 壹年免費保修
客戶所采購之我公司的產品，自購買之日（說明：保修、保換時間是以用戶購買之日計算）起，享受壹年免費保修，終身維護的服務。 保修期內，剩余時間三個月以上的物品修復后繼續享有原保修期；保修期內，剩余時間不足三個月的物品自維修或更換之日起保修三個月。
2、 壹年有限上門服務
客戶所采購之我公司的產品，在正常使用中所出現的硬件故障，在一年內（以產品保修卡日期為準），您將得到我公司指定維修機構提供的免費上門維修服務，此服務僅限于原廠配置的部件（配置清單詳見裝箱單）。
3、 維修響應時間
當您需要提供服務時，我們將在接到維修申請之時起24小時內作出響應。
4、 故障修復時間
在保修期間給您提供服務時，服務人員會在三個工作日內修復，如因個別復雜情況或不可抗因素導致不能在三個工作日內修復，服務人員將與您協商，明確修復時間，最長不能超過十五個工作日內修復。
5、 其他
保換期內產品，確因質量問題引起的故障馬上予以更換，因暫時缺貨無法更換時，經雙方協商，在用戶自愿的情況下，合理調換其他型號產品。
保修期內產品，因維修產品沒有返回本公司而無法返還客戶，經雙方協商，在用戶自愿的情況下，合理調換其他型號產品。雙方協商無法達成一致時，保修周期延長至維修產品返回本公司時為止。
在保修期內，因缺貨確無可調換產品時，雙方可協商處理。
6、 有償服務
超過保修期的我公司產品，我公司可提供有償維修服務并酌情收取一定的維修費用，具體收費分：廣州市(廣州老八區)內，配件費+人工費；廣州市外，配件費+差旅費+人工費。
7、銳新 公司在維修期內不負責提供臨時替代物品。
二、維修方式
1． 裸屏及觸摸顯示器，維修方式以送修、郵寄為主。
2． 觸摸查詢一體機簡單配件出現的故障，經我公司服務人員授權，由客戶自行維修更換。
3． 觸摸查詢一體機重要配件出現的故障，我公司提供上門維修服務。
三、有限責任擔保
（1） 您所采購的產品經我公司維修后，繼續享有對原整機的保修期的承諾。
（2） 您所采購我公司產品時，經銷商給您安裝的一切非廣州銳新公司產品部件，由經銷商自行負擔一切責任，經銷商向您做出的所有額外承諾，我公司不承擔責任。
（3） 當您向我公司要求提供保修服務時，請您出示產品保修卡，如果您不能提供上述資料及憑證，我公司有權不提供保修服務。
四、免除保修義務
為了使您的合法權益受到保護，避免不必要的損失，對于下列原因導致的產品故障、工作異?；驌p壞，我公司不承擔免費保修義務，請您選擇有償服務。
（1）當您所采購的產品超出保修期內；
（2）由用戶使用不當導致我公司產品損壞；
（3）由用戶使用非我公司設備原因導致產品損壞；
（4）由非我公司提供的系統軟件、病毒等故障導致我公司提供的硬件或應用軟件損壞；
（5）未經我公司許可由客戶自行拆卸、改動我公司硬件及軟件產品造成損壞；
（6）由于用戶二次運輸所造成的外觀及內部設備的破損；
（7）自然災害等不可抗拒的外來因素導致我公司產品損壞。
五、特別提示
您應當在產品交接前向貨運公司要求開箱對機器的外觀進行驗收。本產品交接后才發現的運輸問題，推定為由非我公司的過錯造成的。
六、以上售后服務條例，最終解釋權屬于廣州銳新觸控科技有限公司。
為保障每一位用戶的合法權益，同時也為了維護本站的良好信譽，我們將對您的一切投訴和意見認真對待，并盡快將處理結果反饋給您，歡迎廣大客戶對本站及其員的服務質量進行監督。同時如遇非工作時間需緊急聯絡時，也請通過電話進行聯絡。
1. The undertaking of RUIXIN Company
In order to ensure the interests of consumers, if there are payment, distribution and products quality problems, Guangzhou RUIXIN Touch Control Technology Co., Ltd will take the responsibilities of the appropriate treatment.
2. Strict supply demonstration
Guangzhou RUIXIN Touch Control Technology Co., Ltd is the manufacturer of touch screen monitors,industrial monitors, touch monitors for KTV management,touch screen all in one computers,touch screen kiosks,self service interactive kiosks,advertising displayers and open
All the products of Guangzhou RUIXIN Touch Control Technology Co., Ltd have gained high standard reputation authentication.
3. Rapid distribution service
The time-limit table of Guangzhou RUIXIN Touch Control Technology Co., Ltd:
China Railway Express 2∽4 days Parts of cities in China
Highway Express 2∽5 days Nationwide
EMS within 2 days 2∽3 days 3∽4 days Parts of cities in China
Express deliver goods to the customers 2∽3 days Parts of cities in China
Distribution time limit is defined as the actual distribution time after Guangzhou RUIXIN Touch Control Technology Co., Ltd receive your transaction cost (delivery goods upon the receipt of the payment).
4. High quality products
The same quality assurance as the purchased goods in markets.
The products purchased from Guangzhou RUIXIN Touch Control Technology Co., Ltd conform to national related regulation, ex-factory after strict inspection, and are qualified products reaching related products quality standards.
Guangzhou RUIXIN Touch Control Technology Co., Ltd is completely responsible for the quality of products.
If there are any quality problem, Guangzhou RUIXIN Touch Control Technology Co., Ltd will rapidly handle according to national regulations.
Strict quality control system has been set up in Guangzhou RUIXIN Touch Control Technology Co., Ltd to avoid the sale of inferior products.
Products quality complaint telephone: 020-82302437
Service regulations after sale
In order to ensure the interests of consumers, if there are payment, distribution and products quality problems, Guangzhou RUIXIN Touch Control Technology Co., Ltd will take the responsibilities of the appropriate treatment.
2. Strict supply demonstration
Guangzhou RUIXIN Touch Control Technology Co., Ltd is the manufacturer of touch screen monitors,industrial monitors, touch monitors for KTV management,touch screen all in one computers,touch screen kiosks,self service interactive kiosks,advertising displayers and open
All the products of Guangzhou RUIXIN Touch Control Technology Co., Ltd have gained high standard reputation authentication.
3. Rapid distribution service
The time-limit table of Guangzhou RUIXIN Touch Control Technology Co., Ltd:
China Railway Express 2∽4 days Parts of cities in China
Highway Express 2∽5 days Nationwide
EMS within 2 days 2∽3 days 3∽4 days Parts of cities in China
Express deliver goods to the customers 2∽3 days Parts of cities in China
Distribution time limit is defined as the actual distribution time after Guangzhou RUIXIN Touch Control Technology Co., Ltd receive your transaction cost (delivery goods upon the receipt of the payment).
4. High quality products
The same quality assurance as the purchased goods in markets.
The products purchased from Guangzhou RUIXIN Touch Control Technology Co., Ltd conform to national related regulation, ex-factory after strict inspection, and are qualified products reaching related products quality standards.
Guangzhou RUIXIN Touch Control Technology Co., Ltd is completely responsible for the quality of products.
If there are any quality problem, Guangzhou RUIXIN Touch Control Technology Co., Ltd will rapidly handle according to national regulations.
Strict quality control system has been set up in Guangzhou RUIXIN Touch Control Technology Co., Ltd to avoid the sale of inferior products.
Products quality complaint telephone: 020-82302437
Service regulations after sale
1. Free warranty for one year
The purchased products from our company share the service of free warranty for one year and lifelong maintenance counting beginning from the purchasing day (explanation: warranty and replacing time is calculated from the purchasing day). Within the warranty period, the products with the residual time of more than three months still share the original warranty period after being repaired; within the warranty period, the products with the residual time for less than three months can share the warranty of three months from the repairing or replacing day.
2. Limited home service for one year
If the purchased products have hardware faults in normal use within one year (according to the date of products warranty card), you will get the free home maintenance service of the maintenance units designated by our company. The service is only limited for the components with original factory configuration (configuration list can be available on the packing list).
3. Maintenance response time
When you need service, we will make responses within 24 hours after receiving maintenance application.
4. Faults maintenance time
In the maintenance period, the repair will be completed within 3 working days. If the repair can’t be completed within 3 working days due to certain complicated cases or irresistible factors, service engineers will consult with you to determine repairing time, and will repair them within not more than 15 working days.
5. Others
Due to the faults caused by quality problems within replacement period, products can be replaced immediately. If the replacement can not be don’t due to temporary shortage, under the voluntary cases, both sides consult with each other for appropriately exchanging other modes products.
If the products within the maintenance period have not been returned to the company yet, which lead to the in-time delivery failure to the clients, under the voluntary case, both sides can consult with each other for exchanging other modes products, if the agreement can’t be made, the maintenance period will be prolonged till the maintenance products being returned to the company.
6. Paid service
For our company’s products out of the maintenance period, our company will supply paid maintenance service and? Take the circumstances into consideration to charge some maintenance expenses. The concrete expense is divided into two kinds:
Inside Guangzhou city (Guangzhou Laoba district), spare parts expense + labour expense; Outside Guangzhou city, spare parts expense + travel expense + labour expense.
7. RUIXIN company does not supply temporary substitutes within the maintenance period.
(2) Maintenance modes
1. For bare screen and touch display, the maintenance modes are mainly delivery and mailing.
2. The faults of simple spare parts of touch and query integrative machine can be self-maintained or replaced by clients under being authorized by service engineers of our company.
3. For the faults of
3. Limited responsibility guarantee
(1) The purchased products will still share the undertaking to the maintenance period of original whole machine after being maintained by our company.
(2) When you purchase our products, the all responsibilities of all non-Guangzhou RUIXIN company parts installed by dealers will be taken by the dealer. We won’t take all the undertakings made by dealers.
(3) When you request the maintenance service, please show your products maintenance card. If you can not provide it or other evidences, our company has the right not to provide the maintenance service.
4. Warranty Exemption Obligation
In order to make your legal interests protected and avoid the unnecessary loss, for the products faults, abnormal working or breakage caused by the following reasons, our company do not take the obligation of free maintenance, you can select the paid service.
(1) The purchased products exceed the warranty period.
(2) The products are broken due to incorrect use by users.
(3) The products are broken because users use non-RUIXIN equipments.
(4) The breakage of the hardware or application software supplied by our company is due to the faults by the system software and virus supplied by non-RUIXIN.
(5) Without our permission, the breakage was caused by clients self-disassembly and altering to our hardware and software.
(6) The breakage of appearance and internal equipment was caused by users' secondary transportation.
(7) The breakage of our products caused by irresistible foreign factors such as natural disaster.
5. Special cues
Before the products are handed-over, please ask the delivery company to open the box to check the appearance of machine. The hand-over transportation problems found will be presumed not our faults.
6. For the above after-sales service regulations, the final interpretation right belongs to Guangzhou RUIXIN Touch Control Technology Co., Ltd.
In order to ensure every user’s legal interests and our good reputation, we will treat all complaints and suggestions seriously, and feedback the treatment results to you as soon as possible. Welcome users to making supervision to our service quality. If you need emergent interconnection in our non-working time, you can also contact us by telephone.
The purchased products from our company share the service of free warranty for one year and lifelong maintenance counting beginning from the purchasing day (explanation: warranty and replacing time is calculated from the purchasing day). Within the warranty period, the products with the residual time of more than three months still share the original warranty period after being repaired; within the warranty period, the products with the residual time for less than three months can share the warranty of three months from the repairing or replacing day.
2. Limited home service for one year
If the purchased products have hardware faults in normal use within one year (according to the date of products warranty card), you will get the free home maintenance service of the maintenance units designated by our company. The service is only limited for the components with original factory configuration (configuration list can be available on the packing list).
3. Maintenance response time
When you need service, we will make responses within 24 hours after receiving maintenance application.
4. Faults maintenance time
In the maintenance period, the repair will be completed within 3 working days. If the repair can’t be completed within 3 working days due to certain complicated cases or irresistible factors, service engineers will consult with you to determine repairing time, and will repair them within not more than 15 working days.
5. Others
Due to the faults caused by quality problems within replacement period, products can be replaced immediately. If the replacement can not be don’t due to temporary shortage, under the voluntary cases, both sides consult with each other for appropriately exchanging other modes products.
If the products within the maintenance period have not been returned to the company yet, which lead to the in-time delivery failure to the clients, under the voluntary case, both sides can consult with each other for exchanging other modes products, if the agreement can’t be made, the maintenance period will be prolonged till the maintenance products being returned to the company.
6. Paid service
For our company’s products out of the maintenance period, our company will supply paid maintenance service and? Take the circumstances into consideration to charge some maintenance expenses. The concrete expense is divided into two kinds:
Inside Guangzhou city (Guangzhou Laoba district), spare parts expense + labour expense; Outside Guangzhou city, spare parts expense + travel expense + labour expense.
7. RUIXIN company does not supply temporary substitutes within the maintenance period.
(2) Maintenance modes
1. For bare screen and touch display, the maintenance modes are mainly delivery and mailing.
2. The faults of simple spare parts of touch and query integrative machine can be self-maintained or replaced by clients under being authorized by service engineers of our company.
3. For the faults of
3. Limited responsibility guarantee
(1) The purchased products will still share the undertaking to the maintenance period of original whole machine after being maintained by our company.
(2) When you purchase our products, the all responsibilities of all non-Guangzhou RUIXIN company parts installed by dealers will be taken by the dealer. We won’t take all the undertakings made by dealers.
(3) When you request the maintenance service, please show your products maintenance card. If you can not provide it or other evidences, our company has the right not to provide the maintenance service.
4. Warranty Exemption Obligation
In order to make your legal interests protected and avoid the unnecessary loss, for the products faults, abnormal working or breakage caused by the following reasons, our company do not take the obligation of free maintenance, you can select the paid service.
(1) The purchased products exceed the warranty period.
(2) The products are broken due to incorrect use by users.
(3) The products are broken because users use non-RUIXIN equipments.
(4) The breakage of the hardware or application software supplied by our company is due to the faults by the system software and virus supplied by non-RUIXIN.
(5) Without our permission, the breakage was caused by clients self-disassembly and altering to our hardware and software.
(6) The breakage of appearance and internal equipment was caused by users' secondary transportation.
(7) The breakage of our products caused by irresistible foreign factors such as natural disaster.
5. Special cues
Before the products are handed-over, please ask the delivery company to open the box to check the appearance of machine. The hand-over transportation problems found will be presumed not our faults.
6. For the above after-sales service regulations, the final interpretation right belongs to Guangzhou RUIXIN Touch Control Technology Co., Ltd.
In order to ensure every user’s legal interests and our good reputation, we will treat all complaints and suggestions seriously, and feedback the treatment results to you as soon as possible. Welcome users to making supervision to our service quality. If you need emergent interconnection in our non-working time, you can also contact us by telephone.